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Setup Guide - Ánima Bot GUIDE

1
Connected
2
Configure Bot
3
Assign Channels

Automatic Installation

Ánima Bot uses OAuth 2.0 for completely automatic installation. You no longer need to create webhooks manually.

🚀 Installation benefits:

  1. Automatic installation from Bitrix24 marketplace
  2. Automatic webhook configuration
  3. Automatic event registration
  4. No manual tokens required
  5. Automatic permission updates
💡 How does it work?
When installing from the marketplace, Bitrix24 automatically provides all necessary permissions and tokens. You only need to complete the basic bot configuration.

⚙️ Step 2: Complete bot configuration

With OAuth 2.0, you only need to provide these two basic pieces of information:

1. Bot Name

Enter the name you want to appear for the bot in conversations.

Example: Ánima Bot
2. Conversational Tree Hash

The unique hash will be provided by Ánima. Contact support to get it.

Example: eyJpdiI6IlU4WnU2Rkl...
💡 Example hash:
If you don't have a hash yet, you can use the following (copy what's in quotes):
"eyJpdiI6IkJoQk1aUStQTWo0TmhVUDVuTDFYZkE9PSIsInZhbHVlIjoieUwyc3RqT0NiQVEreG01cDFmYTZEL1FFZFZCL1VuY1kxc0JzU3VHN2QrYz0iLCJtYWMiOiI0ZGZhMzcxZTAwZTkyZTE5NjVmZjY1ODI0MWM5MGVmNWM1YWU3M2QzYWQ2Njk5MjIwZDVlZDFhZDIzNGU5MTdjIiwidGFnIjoiIn0="
ℹ️ Note: Webhooks and events are configured automatically. You don't need to configure anything manually in your Bitrix24 portal.
💼 Need a Custom Conversation Tree?

Ánima can design a personalized conversation tree specifically for your business needs. Our team will work with you to create optimized conversation flows tailored to your industry.

📞 Request a custom design: Contact our team

📡 Step 3: Instructions to assign Bot to Channels

  1. Go to Contact Center → Channels
  2. Select the desired channel (Telegram, WhatsApp, etc.)
  3. Queue:
    • Agent queue: Select the desired agents
    • Distribute communications among responsible persons: Choose what suits you best
    • Agent info: Use employee's user profile
  4. Automatic actions:
    • Mark inquiry as unanswered after: 1 Minute (Recommended)
    • If employees don't respond: Do Nothing (Recommended)
    • If inquiry is processed and completed: Do Nothing (Recommended)
    • Delay until fully closed: Close Immediately (Recommended)
    • Conversation timeout: Choose what you want
    • Perform an action: Do Nothing (Recommended)
  5. Chatbots:
    • ✓ Assign a chatbot when customer inquiry is received
    • Select a chat bot: Select the installed bot
    • Activate chatbot: Each time a customer starts a conversation
    • Transfer after chatbot: Do not transfer
    • Disconnect chatbot: After transfer to agent
Compatible channels: Telegram, WhatsApp Business, Facebook Messenger, Instagram, etc...
💡 Tip: You can assign the bot to multiple channels. The bot will respond automatically on each configured channel.
Configuration Complete
With these steps completed, your bot will be ready to work on the configured channels.