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Ánima Bot Setup

1
Connected
2
Configure Bot
3
Assign Channels

Enter Your Bitrix24 Portal

To complete the setup, enter the domain of your Bitrix24 portal where you installed the application.

Enter your portal's complete domain (e.g.: my-company.bitrix24.com, my-company.bitrix24.mx, etc.)
💡 Where to find my domain?
Your domain appears in the URL when you access Bitrix24. For example, if you access "https://my-company.bitrix24.com", your domain is "my-company.bitrix24.com"
Bitrix24 Portal:
Connected ✅
Configuration required: Complete the bot name and hash
This is the name your customers will see when interacting with the bot.
Your bot's unique encrypted identifier. If you don't have it, contact Ánima support at [email protected]
💡 Example hash:
If you don't have a hash yet, you can use the following one (copy what's between quotes):
"eyJpdiI6IkJoQk1aUStQTWo0TmhVUDVuTDFYZkE9PSIsInZhbHVlIjoieUwyc3RqT0NiQVEreG01cDFmYTZEL1FFZFZCL1VuY1kxc0JzU3VHN2QrYz0iLCJtYWMiOiI0ZGZhMzcxZTAwZTkyZTE5NjVmZjY1ODI0MWM5MGVmNWM1YWU3M2QzYWQ2Njk5MjIwZDVlZDFhZDIzNGU5MTdjIiwidGFnIjoiIn0="
ℹ️ OAuth Note: Webhooks and events are automatically configured using OAuth 2.0. You don't need to manually configure anything in your Bitrix24 portal.
💼 Need a Custom Conversation Tree?

Ánima can design a personalized conversation tree specifically for your business needs. Our team will work with you to create optimized conversation flows tailored to your industry.

📞 Request a custom design: Contact our team

Instructions to Assign the Bot to Channels

  1. Go to Contact Center → Channels
  2. Select the desired channel (Telegram, WhatsApp, etc.)
  3. Queue:
    • Agent queue: Select desired agents
    • Distribute communications among responsible people: Choose what works best for you
    • Agent information: Use employee's user profile
  4. Automatic actions:
    • Mark query as unanswered in: 1 Minute (Recommended)
    • If employees don't respond to a communication: Do Nothing (Recommended)
    • If the query was processed and completed: Do Nothing (Recommended)
    • Delay until the query is completely closed: Close Immediately (Recommended)
    • Conversation timeout: Choose what you want
    • Perform an action: Do Nothing (Recommended)
  5. Chatbots:
    • ✓ Assign a chatbot when a customer query is received
    • Select a chat bot: Select the installed bot
    • Activate chatbot: Every time a customer starts a conversation
    • Then transfer the bot's conversation to a live agent: Don't transfer
    • Disconnect the chatbot: After transferring to an agent
✅ Compatible channels: Telegram, WhatsApp Business, Facebook Messenger, Instagram, etc...
✅ Configuration Complete
The bot is configured with OAuth 2.0 and ready to work. You can now close this window.

Saving configuration...

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